All of our items are handmade to order, therefore please allow 7-10 days for delivery although we will always try to get it to you sooner.
If you are ordering an item for a specific occasion or date please get in touch with us first to make sure we can deliver in time.
We hope that you are happy with your purchase, however we understand that there might be times you want to return something. If you are not completely satisfied please send your return to us within 30 days of purchase, and we will be happy to issue a refund, exchange or repair.
We can only refund delivery costs where an item is faulty or an error has been made on our part. We recommend you use a recorded delivery service or retain proof of posting as we cannot be held responsible for items that get lost in the post.
Please send standard returns to pegs, Jinney Ring Craft Centre, Bromsgrove, B60 4BU. Any queries please call 07710 828853 or email firstname.lastname@example.org. Please contact us for framed pictures to be returned as these need special arrangements.
Due to the personalised nature of our goods we are unable to offer refunds if the product is not to your liking or you have changed your mind. If you have made an error we can't re-work or re-use the item and therefore cannot offer a refund or credit.
If the item is defective or we have made an error we will gladly either refund or replace the item. Please notify us as soon as possible upon receipt of delivery.